Effective Date: September 21, 2026

Handsdown AI Inc. ("Handsdown," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use the Handsdown.ai website, mobile applications, AI-powered features, and related products and services (collectively, the "Platform").

Handsdown helps users troubleshoot problems, obtain DIY guidance, receive recommendations, and connect with service professionals. Artificial intelligence ("AI") processing is an essential part of the Platform. Depending on the feature and request, we may use one or more third-party AI service providers to deliver AI-powered functionality. Our current provider is identified in Section 4.7.

1. INFORMATION WE COLLECT

1.1 Account and Profile Information

Depending on how you use the Platform, we may collect your name, email address, phone number, account credentials, profile details, mailing or service address, and information you provide when contacting support. If you register as a service professional, we may also collect your business name, business contact information, service areas, professional qualifications, licenses, certifications, services offered, and other information you submit for your professional profile.

1.2 Questions, Conversations, Photos, and Service Requests

We collect questions and problem descriptions, messages and AI conversation history, photos and images you upload, AI-generated responses associated with your conversations, service requests and project details, and information you provide when communicating with service professionals or Handsdown support. Your messages and photos may contain personal information. Please avoid including sensitive information that is not necessary for your request.

1.3 Location Information

We may collect location information you voluntarily provide in your account, service requests, or questions. When you include location information in an AI question or request, that information may be sent to our AI provider as part of processing the request. We may also use location or service-address information to help connect you with service professionals.

1.4 Device, Usage, and Technical Information

When you use the Platform, we and our service providers may collect information such as your IP address, device and browser type, operating system, app interactions, pages viewed, referring URLs, device identifiers, diagnostic information, and security logs. We may collect this information through cookies, pixels, software development kits ("SDKs"), and similar technologies.

1.5 Payment and Transaction Information

Handsdown may offer paid services, subscriptions, and other payment-based functionality. Payments are processed through third-party payment gateways and financial service providers. Depending on the transaction, payment-related information may include billing details, transaction amounts, payment status, transaction identifiers, subscription information, and purchase history. Payment credentials are processed by the applicable payment service provider in accordance with its privacy and security practices. We may retain transaction records and related information for account management, payment reconciliation, customer support, fraud prevention, dispute resolution, and compliance with applicable legal and financial obligations.

2. HOW WE USE INFORMATION

We use personal information to:

• Create, maintain, and secure accounts and professional profiles;
• Provide AI-powered troubleshooting, DIY guidance, and recommendations;
• Maintain conversation history so users can revisit previous interactions;
• Facilitate service requests and connections with service professionals;
• Process payments, subscriptions, and refunds;
• Respond to questions and provide customer support;
• Personalize and improve the Platform;
• Analyze usage and measure the effectiveness of our services and advertising;
• Send account, transactional, service-related, and, where permitted, promotional communications;
• Detect, investigate, and prevent fraud, abuse, unauthorized access, and security incidents; and
• Comply with legal obligations, resolve disputes, and enforce our agreements.

3. HOW WE DISCLOSE INFORMATION

We disclose information as described below and when otherwise permitted or required by law.

3.1 Third-Party AI Platforms

When you submit an AI request, Handsdown may send the AI service provider used for that feature the information needed to generate a response, including your question or problem description, uploaded photos, relevant previous conversation history, and location information included in your request. Different features may use different providers. Section 4 explains this processing and identifies our current provider.

3.2 Service Professionals

When you request assistance from a service professional, we may share information needed to facilitate that request, such as your contact information, service address, project description, photos, and relevant messages.

3.3 Operational Service Providers

We may disclose information to companies that support the Platform, including providers of hosting, infrastructure, communications, customer support, analytics, security, and fraud-prevention services. These providers receive information as needed to perform their services.

3.4 Payment Processing

We use third-party payment gateways and financial service providers to facilitate payments, subscriptions, refunds, and related transactions. When you initiate a payment, information necessary to process the transaction may be transmitted to the applicable provider. Payment providers process information in accordance with their applicable privacy policies, security practices, and legal obligations. We may add, replace, or integrate payment gateways as our services evolve.

3.5 Advertising and Analytics

We use advertising and analytics technologies, including Google Analytics, Google Ads, Meta Pixel or Meta SDK, LinkedIn Insight Tag, and other advertising or analytics services. Depending on the technology, these providers may collect or receive information such as IP addresses, device identifiers, browser information, Platform activity, and interactions with advertisements or content. They may use this information for analytics, advertising measurement, campaign optimization, and personalized advertising, where applicable. Certain advertising-related disclosures may be considered a "sale" or "sharing" of personal information under applicable privacy laws. We provide applicable privacy choices and opt-out mechanisms as required by law.

3.6 Legal, Safety, and Business Purposes

We may disclose information when necessary to comply with law or valid legal process; investigate fraud, abuse, or security incidents; protect the rights and safety of Handsdown, our users, or others; or establish, exercise, or defend legal claims. Information may also be transferred as part of a merger, acquisition, reorganization, financing, or sale of assets, subject to applicable legal requirements.

4. AI PROCESSING AND THIRD-PARTY AI PLATFORMS

4.1 Why We Use AI Providers

AI-powered assistance is a core feature of Handsdown. We use third-party AI platforms ("Third-Party AI Platforms") to analyze submitted information and generate troubleshooting guidance, responses, and recommendations. Different features or requests may be processed by different providers, and we may add, replace, or use multiple providers as the Platform evolves. We identify providers currently receiving personal information in Section 4.7 and will update that disclosure as our integrations change.

4.2 What We Send to Third-Party AI Platforms

When you submit an AI assistance request, Handsdown may transmit your question or problem description, photos or images you submit for AI analysis, relevant previous AI conversation history needed to understand the request, and location information you include in your question or request to the AI provider used for that feature through our backend servers. This information may contain personal information, including information visible in photos or included in messages.

4.3 How AI Processing Works

When you submit an AI request, Handsdown receives it through the Platform and processes it through our backend. We then transmit information relevant to the request to the Third-Party AI Platform selected for that feature. That provider processes the information and returns an AI-generated response, which Handsdown displays to you. Different features may use different providers. Submitting an AI request initiates this processing. Merely opening the app does not, by itself, cause the content of a new AI request to be sent to a provider.

4.4 AI Processing Is Required for AI-Powered Features

Sharing relevant request information with a Third-Party AI Platform is necessary to provide Handsdown’s AI-powered features. We explain this processing in this Privacy Policy and through applicable Platform disclosures. We obtain permission for AI-related data sharing where required by applicable law or platform requirements. Where valid permission already covers the relevant processing, we do not require separate permission for each individual AI message. If you do not wish to have information processed by a Third-Party AI Platform, you should not submit AI assistance requests. Because this processing is essential to AI-powered functionality, you may be unable to use those features without it.

4.5 Changes to AI Providers

We may introduce additional or replacement AI providers, or use different providers for different features. We will update our disclosures to identify providers that receive personal information and explain the information they receive and the purposes of processing.

4.6 AI Provider Privacy and Security

We use third-party AI services subject to their applicable service agreements, data-processing terms, privacy and security commitments, and retention practices. We seek to use providers that maintain appropriate safeguards for information processed on our behalf and require protections consistent with our applicable privacy obligations.

4.7 Current AI Providers, Model Training, and Retention

Current provider: OpenAI. Handsdown currently uses OpenAI’s API under its standard API data settings. Optional data sharing for model training and improvement is disabled in our OpenAI API organization. We do not authorize OpenAI to use information submitted through Handsdown’s API integration to train or improve its general-purpose AI models through optional data-sharing programs. OpenAI nevertheless receives and processes information submitted through our integration to generate responses. Under standard API settings, OpenAI may retain certain information for abuse monitoring, security, and other purposes under its applicable API terms and retention practices; retention may also vary by API feature. If we activate additional providers, we will identify them here and describe their applicable model-training and retention practices before they receive personal information, as required. Handsdown’s retention of conversation history within the Platform is separate from any provider’s retention of information processed through its API.

4.8 AI-Generated Responses

AI-generated responses may be incomplete, inaccurate, or unsuitable for a particular situation. Use appropriate judgment and consult a qualified professional when dealing with potentially hazardous electrical, gas, structural, plumbing, or other problems. AI guidance does not replace professional inspection or repair.

5. COOKIES, ANALYTICS, AND ADVERTISING

We use cookies, pixels, SDKs, and similar technologies to operate the Platform, maintain sessions, remember preferences, understand usage, improve performance, measure advertising effectiveness, and support advertising where applicable. These technologies may be provided by Google Analytics, Google Ads, Meta Pixel or Meta SDK, LinkedIn Insight Tag, and other service providers. You may be able to manage certain technologies through browser settings, device privacy controls, or privacy choices made available through the Platform. Where required by law, we obtain consent before using technologies that require it.

6. COMMUNICATIONS

We may send account notices, security alerts, service updates, payment confirmations, and other communications necessary to operate the Platform. We may also send promotional communications in accordance with applicable law and your preferences. You may opt out of promotional emails using the unsubscribe link in those messages or by contacting us at contact@handsdown.ai. Where applicable, you may opt out of promotional text messages by replying STOP. Opting out of promotional communications does not prevent us from sending necessary account, security, or transactional messages.

7. YOUR PRIVACY RIGHTS AND CHOICES

Your rights depend on your location and applicable law. They may include rights to access, correct, delete, or obtain information about certain uses or disclosures of your personal information.

7.1 Account Information

You may access or update certain account information through the Platform or contact us for assistance.

7.2 AI Data Sharing

You may stop submitting AI requests if you no longer wish to share new request information with our AI provider. You may also contact us to withdraw permission for future AI-related sharing where that permission applies. Because third-party AI processing is necessary for AI-powered functionality, withdrawal may prevent you from continuing to use those features. Withdrawal does not automatically reverse processing that occurred before the withdrawal.

7.3 Account Deletion

You may request account deletion in the app or through Handsdown support at contact@handsdown.ai. When your account is deleted, we delete or de-identify associated personal information, including conversation history and uploaded content, subject to applicable legal requirements and the limited retention purposes described in Section 8. Deleting your Handsdown account does not necessarily cause information previously processed by independent third-party services to be deleted immediately. Their applicable retention and deletion arrangements may continue to apply.

7.4 Advertising and Marketing Choices

You may opt out of promotional communications as described in Section 6. Where applicable law gives you the right to opt out of certain advertising-related disclosures or processing, you may exercise that right through available privacy controls or by contacting us.

7.5 Privacy Requests

To exercise applicable privacy rights or ask questions about your information, contact contact@handsdown.ai. We may need to verify your identity before fulfilling certain requests.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide the Platform, maintain accounts, fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Retention depends on the type of information and the purpose for which it is held.

8.1 Account Information

We generally retain account information while your account remains active. Following account deletion, we delete or de-identify associated information unless continued retention is necessary for a purpose described in Section 8.4 or otherwise permitted or required by law.

8.2 AI Conversation History and Uploaded Photos

Handsdown intends to retain your AI conversation history for as long as your account remains active so you can access previous conversations and continue discussions over time. Conversation history may include your messages, uploaded photos, AI-generated responses, and relevant contextual information. We do not automatically delete this history after a fixed period solely because time has passed. When you delete your account, we delete or de-identify associated conversation history and uploaded content, subject to applicable legal requirements and the limited retention exceptions in Section 8.4.

8.3 Payment and Transaction Records

We may retain payment and transaction records for accounting, tax, financial reporting, payment reconciliation, dispute resolution, fraud prevention, and other applicable legal or regulatory purposes. Certain records may remain after account deletion.

8.4 Legal Compliance, Security, and Fraud Prevention

We may retain certain information for extended periods, including indefinitely where necessary and permitted by applicable law, to meet legal, regulatory, tax, or accounting obligations; detect, investigate, or prevent fraud, abuse, or unauthorized activity; investigate security incidents; resolve disputes or enforce agreements; establish, exercise, or defend legal claims; and protect the security and integrity of the Platform. Information retained for these purposes may include transaction records, account identifiers, security logs, fraud investigation records, and other records relevant to the specific purpose. We retain such information only for as long as necessary and proportionate to the applicable purpose, or as otherwise required or permitted by law. Account deletion does not necessarily result in the immediate deletion of information that we are legally required or otherwise permitted to retain.

8.5 Third-Party AI Retention

Information sent to Third-Party AI Platforms is subject to their applicable processing and retention arrangements, as described in Section 4. Handsdown’s retention of conversation history within your account is separate from retention by a Third-Party AI Platform. Deleting your Handsdown account does not necessarily cause information previously processed by an AI provider to be deleted immediately.

9. DATA SECURITY

We use technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures may include encrypted communications, access controls, and security monitoring appropriate to the information involved. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. CHILDREN’S PRIVACY

Handsdown is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete it or otherwise comply with applicable legal requirements. If you believe a child under 13 has provided personal information to Handsdown, contact contact@handsdown.ai. Additional protections or parental consent requirements may apply to minors depending on their location and applicable law.

11. EXTERNAL LINKS AND THIRD-PARTY SERVICES

The Platform may contain links to websites, applications, or services operated by third parties. Those services may have their own privacy policies and practices. We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. ADDITIONAL PRIVACY RIGHTS

Depending on where you reside and the laws applicable to Handsdown, you may have additional rights concerning your personal information, including rights to request access, correction, or deletion, and to opt out of certain uses or disclosures of your information.

Handsdown will honor privacy rights and provide any required notices and choices in accordance with applicable law.

 

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our services, technology, AI providers, data-processing practices, or legal obligations. When we make material changes, we will update the effective date and provide additional notice where required by law. Where a change requires additional permission, we will obtain that permission before undertaking the relevant processing.

14. CONTACT US

Handsdown AI Inc.
2472 Chambers Rd, Suite 100
Tustin, CA 92780
United States

Email: contact@handsdown.ai
Website: https://www.handsdown.ai